If you are not 100% happy with your purchase, we will always do what we can to make it right.
If you need a resize, repair or want to add to an existing piece, we’re ready to make it perfect. Our Repair Shop is open to you for as long as you own one of our pieces.
Resize or Repair – Standard
2 weeks from receipt, plus shipping time
Free within 6 months. After 6 months, pricing dependent.
Resize – Rings & Bangles
2 weeks from receipt, plus shipping time
Pricing dependent.
Replating – Gold Vermeil
2 weeks from receipt, plus shipping time
Free within 3 months. After 3 months, £15.00 per item.
Want to change from silver to gold? Want another item altogether? Send it back for exchange or return. You can rest easy knowing that all our returns and exchanges are recycled, and used to create sustainable pieces to love in the future.
14 days from receipt of item
2 weeks from receipt, plus shipping time for exchanges
We are cannot accept returns for pierced earrings (for hygiene reasons), solid gold rings (including yellow gold, white gold, gemstone and diamond rings), gift cards, custom orders, personalised pieces, and sale items.
Items must be returned unworn and in their original packaging (e.g. gift box). If you don’t have the original packaging, please package the item adequately enough to keep it safe and secure while in transit. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
To help us process your return, simply download and print our Returns Form, and enclose it in the package with the returned goods. Failure to include this information may cause a delay.
We advise that all returns are sent via a tracked or recorded mail service as we are not able to accept responsibility for returned items that are lost or damaged in the mail.
If in the rare occasion your item is faulty or breaks within 6 months, please contact us at [email protected] before returning it to us in full for repair or replacement. We will provide you with a free returns label (UK only) or refund the return postage cost (where necessary, this may be in the form of a credit note).
International Returns
You must write “RETURNED GOODS” prominently and clearly on the outside of the package and select “Return” on the Customs form. For any packages not marked as such, we will unfortunately have to deduct any customs fees, taxes and/or brokerage charges from the refund amount.
Exclusions
Because of the nature of these items, unless they arrive damaged or defective, we are unable to accept returns for pierced earrings (for hygiene reasons), silver and gold rings (including solid gold, gemstone and diamond rings), gift cards, custom orders, personalised pieces, and sale items.
Christmas Returns & Exchanges
During this busy gifting period, we extend our returns policy to make things easier for you.
All unworn and unused jewellery purchased between 1st November – 24th December can be returned or exchanged up until 15th January. Please note the usual exclusions apply. For purchases made from 25th December onwards, our normal refund policy applies.
For our full Returns Policy, please refer to our Terms & Conditions.
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