DELIVERY

Can’t wait to get your hands on your new jewellery? Find out more about our delivery options below.

** HOLIDAY ANNOUNCEMENT **

We’re currently taking a short break. You are able to place orders during this time, but note that our workshop is closed until 13 July 2022 when we will reopen to process new orders.

If you have any questions, please contact us on [email protected]

*** CHRISTMAS DELIVERIES ***

Royal Mail is currently experiencing significant delays and backlogs and we are therefore unable to guarantee delivery in time for Christmas.

Our workshop is now closed and will reopen on 28th December to process new orders.

If you have any questions, please contact us on [email protected]

Order Processing & Production Times

All our pieces are made by hand, in house and to order, and as such, production times can vary depending on the complexity of the piece. Our delivery times don’t include the time it takes to make your piece; please check product listings for the estimated production time.

The production time for custom orders depends on the complexity of the design and whether we need to order special items in to complete your piece. We will always provide you with an estimate time with the design brief and quotation.

Shipping Times

Find the best delivery options for you below.

Domestic (UK) Shipping

Standard –  FREE

Delivery Estimate

2 – 3 Business Days

Orders under £30

£2.50

Priority –  £4.50

Delivery Estimate

1 – 2 Business Days

Express –  £8.00

Delivery Estimate

Next Business Day by 1pm

International Shipping

Europe  –  FREE

Delivery Estimate

5 – 7 Business Days

Orders under £30

£10.00

USA Standard –  FREE

Delivery Estimate

5 – 10 Business Days

Orders under £30

£10.00

USA Express –  £28.00

Delivery Estimate

2 – 4 Business Days

Rest Of World –  FREE

Delivery Estimate

5 – 15 Business Days

Orders under £30

£10.00

We begin making your piece the following business day after you place your order. Production days are Monday – Friday. The above delivery estimates are in addition to the order processing & production time stated above. We will do our best to meet the above delivery estimates but we cannot guarantee them. Delivery schedules do not include Sundays.

Already Ordered, But Want It Faster?

If you need an order urgently, please contact us at [email protected] and we will do our best to get it to you within the required timeframe. Please make sure to include your order number to avoid delays.

Additional Delivery Information

Standard Delivery (UK) packages are sent via the Royal Mail 2nd Class Signed For or Tracked 48 service, who advise 2 – 3 working days for delivery.

Standard Delivery (International) packages are sent via the Royal Mail International Tracked service. Delivery timeframes vary and depend on your region.

Once your order has been dispatched, your tracking number and link will be sent to you via email.

If no-one is present at your address, then a card will be left for you to rearrange your delivery or collect your parcel from your local Post Office.

Becky’s Jewellery Boutique is unable to accept responsibility for late or undelivered parcels due to Royal Mail, third-party mail services providers, or customs. However, in the unlikely event this occurs, please contact us and we will try our best to resolve any issues.

If you are ordering from outside of the UK, please ensure you write your full address in English at our checkout, otherwise Royal Mail may refuse your delivery.

We accept no responsibility for non-delivery of orders where the full address, including postal code, entered on your order is not correct.

If your order hasn’t yet arrived, please check the tracking information provided in your dispatch email and allow a few more days than usual before contacting us.

For more information about planned Royal Mail strike action, please visit https://www.royalmail.com/latest-news 

We will do everything we can to expedite the dispatch of orders to keep potential disruption to a minimum, however this is out of our control and we are not responsible for delays due to strike action.

We strongly recommend that you place orders that you require for a specific date as soon as possible and consider upgrading to our Priority Delivery options to avoid disappointment.

If you are purchasing from outside the UK, you may be charged customs and VAT duties as your items enter your own country. These duties are set by the government of each country and are outside our control. Please check into your country’s customs and duty policies prior to purchasing. You are responsible for any customs and import taxes that may apply.

Becky’s Jewellery Boutique is not responsible for delays due to customs.

Our digital gift vouchers are sent automatically via email to you or direct to the gift recipient’s email address.

You are also able to schedule the delivery of our gift vouchers for a specified time and/or date, and include a personalised gift message.

We can change your delivery address if you inform us within 24 hours of ordering.

Please email us on [email protected] or get in touch via our Contact page.