Browse our FAQs below by topic.

Still need help? Email us at 


Following the advice from the UK Government and PHE, we are taking the recommended measures to ensure the safety of our customers and our team when making and packaging orders. This means:

  • We are washing our hands regularly and are using safety gloves and masks.
  • We have a strict cleaning process in packing areas.
  • We will only be dispatching orders two times per week to limit contact with delivery carriers.

Yes, we are in a good stock position to process and ship new orders as quickly as possible but these changes can make it slower than usual. We are continuing to monitor the rapidly changing situation with our suppliers but reduced hours and closures may have an impact on our stock availability. Our delivery carriers & postal services remain operational at this time but have advised of possible delays.

To limit contact with delivery carriers, please note that we will only be dispatching orders two times per week. However, we will upgrade our standard UK delivery to First Class during this time.

Due to widespread disruptions, delivery carriers and postal services remain operational but have advised of possible delays. As such, there is a chance that your package may not arrive within delivery estimates.

Following updates from Royal Mail on Thursday 19 March 2020, we are also currently unable to offer the UK Expedited Delivery (next working day by 1pm) service.

More information from Royal Mail about the impact of Coronavirus COVID-19 on its services within the UK and overseas, including new procedures for signing for and receiving packages, is available at

If you have any questions, please email us on or get in touch via our Contact page.


When you’ve found the items you want to buy, select the material and size (if required) and click on the ‘Add to Bag’ button. This will automatically put the item in your basket. You can see how many items are in your bag and edit them at any time by going to the bag icon in the top right-hand corner. If you’re happy with the items in your shopping bag, click ‘Checkout’ button to complete your order.

Once the order has been placed you will receive a confirmation email to the email address you registered on with the details of your order. If you do not receive this, we advise to check your junk mail folder and if it’s not there, then email us on to request your confirmation to be confirmed and resent.

We accept payments via all major debit and credit cards and PayPal.

We are here to help you if there is a problem with your order. Please contact us as soon as possible via email on or via our Contact page.

Yes, if you contact us within 24 hours of placing the order it may be possible to amend your order. However, if you would like to add another item to your order, we recommend placing a separate order and then informing us so we can match up your orders.

We may be able to cancel your order provided that you contact us within 24 hours of placing the order. If it’s too late for us to cancel your order, you can return your order for a refund.

Your jewellery will arrive with you beautifully packaged in our signature gift box which is suitable for every occasion and celebration.

We can also hand write a personal message on a card for you. Simply add your special gift message to the recipient in the notes at checkout and we will gladly include your message.

Yes, we can hand write a personal message on a card for you. Simply add your special gift message to the recipient in the notes at checkout and we will gladly include your message.

Yes. You can buy a gift card here.

Gift cards remain valid for 1 year from the date of purchase. After 1 year, your gift card will become invalid. The gift card can only be used online at

Your gift card can only be used online at

Yes! Sign up to our VIP list (at the bottom of this page) for access to exclusive member-only offers, discounts and giveaways.

You can also follow us on Facebook and Instagram to hear about current deals and promotions, what happens behind the scenes, and see sneak peeks of new designs on a regular basis. We’d love to see you there!


All our pieces are made by hand, in house and to order. Therefore, production times can vary depending on the complexity of the piece. We will do our best to ship most items within 3 – 5 business days of receipt of your order; however some more complex pieces may take up to 2 – 3 business weeks. Please check the individual product listing for details. You will receive an email notification letting you know once your order has been dispatched.

If you need an order urgently, please contact us on and we will do our best to get it to you within the required time frame. Please make sure to include your order number to avoid delays.

You can find our delivery information here.

Yes. We will send you an email notification to confirm when we have dispatched your order.

You can find shipping estimates here. Please note that these delivery estimates are in addition to the stated order processing & production time and delivery schedules do not include Sundays.

If you’re based within the EU, your duties and taxes are covered by us. However, if you are placing an order from outside of the UK or EU, you may be asked to pay extra in addition to your shipping fees to cover any costs associated with importing parcels to your country.

Yes, we can change your delivery address if you inform us within 24 hours of ordering. Please email us on or get in touch via our Contact page.


You can find our Returns policy here.

Yes. Please refer to our Exchange policy here. Note that there may be an additional charge for resizing rings and bangles – please see our Resizing Service for details.


All jewellery is delicate, so please handle it with care. You can find more information about how to look after your jewellery here.

Our top tips for looking after your jewellery:

  • Avoid wearing jewellery when working out or swimming
  • Put on jewellery after applying make-up to limit exposure and any potential damage caused by chemicals found in cosmetics, hairspray, perfumes, and lotion.
  • Sterling silver jewellery should be kept in an air-tight container and cleaned with a dry cloth. Please don’t get it wet or it will tarnish.
  • If your jewellery does tarnish, it can be cleaned with a metal polish and dry cloth to restore the shine.

Becky’s Jewellery Boutique is not responsible for any damage or breakages to your jewellery as a result of improper care or carelessness when being worn/handled.

You can find our top tips on how to find your ring size here.

Each product has a description including the specific product measurements and chain length for bracelets and necklaces.

You can also find more sizing information here.

Please make sure that you carefully check all sizing information in the listing description and photos and select the correct sizing options before you purchase, as we will make your order to these specifications unless we have agreed with you otherwise.

If you are unsure, would like clarification, or need some help with sizing, please contact us before you buy. Email us at and we’ll be happy to assist you.

Gold Filled (or “rolled gold”) comprises a solid layer of gold permanently bonded to a base metal, such as brass.

Gold Filled jewellery contains 100 times more real gold than gold plated jewellery. It is very durable and tarnish resistant, though it may need to be cleaned from time to time. It is commonly used as a more economical alternative to solid gold.

Gold Vermeil is 925 sterling silver that has been gold plated.

Either Gold Filled or Gold Vermeil jewellery is a good combination for those with an allergy to normal, plated jewellery items.


Yes, we love to make custom pieces! Email us on or via the Contact page and tell us what you’re looking for. Be sure to include specifics such as style, size, colour, etc.

If we can accept your request, we will publish a Private Listing for you and notify you that your custom order is ready to purchase.

Please note that custom orders are time consuming and this is reflected in their price. Before starting any custom work, we require full payment upfront via the normal checkout process to cover the costs of materials, etc.

Please note that, unless they arrive damaged or defective, custom orders are non-returnable and non-refundable.

Hand stamping is where we line up letters and symbols with the naked eye using individual stamps and a hammer.

As no machines are used in this process, characters may not be perfectly aligned and there may be variations in depth and spacing. This is part of the piece’s unique charm and is not classed as a fault.