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FAQs

Browse our FAQs below by topic.

Still need help? Email us at info@beckys.boutique 

CHRISTMAS 2020 ORDERING DEADLINES

For delivery in time for 25th December, please place your order before the dates indicated below:

  • UK (Express): order by 16th December
  • UK (Standard): order by 7th December
  • USA & Western Europe: order by 1st December
  • Rest of World: order by 28th November
  • HM Forces/BFPO (operational/overseas): order by 18 November

 

Please note the following:

  • The dates listed above follow the Royal Mail Christmas shipping guidelines as well as the processing time required for us to make and gift wrap your order.
  • The listed dates do not factor in the possibility of weather delays or other potential wide-spread postal delays in affected areas (also see our update about the impact of Coronavirus COVID-19).
  • Due to the number of orders we receive during the holiday season, orders are filled in the order in which they are received.

CORONAVIRUS COVID-19 UPDATE

Please see our COVID-19 information page for more details.

ORDERING

When you’ve found the items you want to buy, select the material and size (if required) and click on the ‘Add to Bag’ button. This will automatically put the item in your basket. You can see how many items are in your bag and edit them at any time by going to the bag icon in the top right-hand corner. If you’re happy with the items in your shopping bag, click ‘Checkout’ button to complete your order.

Once the order has been placed you will receive a confirmation email to the email address you registered on with the details of your order. If you do not receive this, we advise to check your junk mail folder and if it’s not there, then email us on info@beckys.boutique to request your confirmation to be confirmed and resent.

We accept payments via all major debit and credit cards and PayPal.

We are here to help you if there is a problem with your order. Please contact us as soon as possible via email on info@beckys.boutique or via our Contact page.

Yes, if you contact us within 24 hours of placing the order it may be possible to amend your order. However, if you would like to add another item to your order, we recommend placing a separate order and then informing us so we can match up your orders.

We may be able to cancel your order provided that you contact us within 24 hours of placing the order. If it’s too late for us to cancel your order, you can return your order for a refund.

Your jewellery will arrive with you beautifully packaged in our signature gift box which is suitable for every occasion and celebration. You will also receive a jewellery care information card in the box with our tips for looking after your new jewellery.

If your order is a gift, we can also hand write a personal message on a card for you. Simply add your special gift message to the recipient in the notes at checkout and we will gladly include this in the package.

Yes, we can hand write a personal message on a card for you. Simply add your special gift message to the recipient in the notes at checkout and we will gladly include this in the package.

To make your gift extra special, you can also add Luxury Gift Wrap to your order where your jewellery gift will be presented inside a small luxury black gift box tied with white ribbon and finished with a gift card for your message. 

Yes. You can buy a gift card here.

Gift cards remain valid for 1 year from the date of purchase. After 1 year, your gift card will become invalid. The gift card can only be used online at www.beckys.boutique

Please see our Gift Card Terms and Conditions for more information.

Your gift card can only be used online at www.beckys.boutique

Please see our Gift Card Terms and Conditions for more information.

Yes! Join our VIP list (at the bottom of this page) for 10% off your first order, as well as access to exclusive member-only offers, discounts and giveaways.

You can also follow us on Facebook and Instagram to hear about current deals and promotions, what happens behind the scenes, and see sneak peeks of new designs on a regular basis. We’d love to see you there!

DELIVERY

All our pieces are made by hand, in house and to order. Therefore, production times can vary depending on the complexity of the piece. We will do our best to ship most items within 3 – 5 business days of receipt of your order; however some more complex pieces may take up to 2 – 3 business weeks. Please check the individual product listing for details. You will receive an email notification letting you know once your order has been dispatched.

All of our jewellery is individually handmade to order just for you. Therefore, production times can vary depending on the complexity of the piece. We will do our best to ship most items within 3 – 5 business days of receipt of your order; however some more complex pieces may take up to 2 – 3 business weeks. Please check the individual product listing for details.

Once your order is ready and has been shipped, you will receive a shipping confirmation email with tracking link.

If you need an order urgently, please contact us on info@beckys.boutique and we will do our best to get it to you within the required time frame. Please make sure to include your order number to avoid delays.

You can find our delivery information here.

Yes. We will send you an email notification to confirm when we have dispatched your order.

You can find shipping estimates here. Please note that these delivery estimates are in addition to the stated order processing & production time and delivery schedules do not include Sundays.

If you’re based within the EU, your duties and taxes are covered by us. However, if you are placing an order from outside of the UK or EU, you may be asked to pay extra in addition to your shipping fees to cover any costs associated with importing parcels to your country.

Yes, we can change your delivery address if you inform us within 24 hours of ordering. Please email us on info@beckys.boutique or get in touch via our Contact page.

RETURNS & EXCHANGE

You can find our Returns policy here.

Yes. Please refer to our Exchange policy here. Note that there may be an additional charge for resizing rings and bangles – please see our Resizing Service for details.

JEWELLERY CARE & SIZING

Yes. You can find our warranty information here.

All jewellery is delicate, so please handle it with care. The jewellery care card included with your order provides our tips for looking after your jewellery – we recommend keeping this in your jewellery box for quick reference.

For more information about how to look after your jewellery, please read our blog post here.

Our top tips for looking after your jewellery:

  • Avoid wearing jewellery when working out or swimming
  • Put on jewellery after applying make-up to limit exposure and any potential damage caused by chemicals found in cosmetics, hairspray, perfumes, and lotion.
  • Sterling silver jewellery should be kept in an air-tight container and cleaned with a dry cloth. Please don’t get it wet or it will tarnish.
  • If your jewellery does tarnish, it can be cleaned with a metal polish and dry cloth to restore the shine.

 

Becky’s Jewellery Boutique is not responsible for any damage or breakages to your jewellery as a result of improper care or carelessness when being worn/handled.

You can find our top tips on how to find your ring size here.

Each product has a description including the specific product measurements and chain length for bracelets and necklaces.

You can also find more sizing information here.

Please make sure that you carefully check all sizing information in the listing description and photos and select the correct sizing options before you purchase, as we will make your order to these specifications unless we have agreed with you otherwise.

If you are unsure, would like clarification, or need some help with sizing, please contact us before you buy. Email us at info@beckys.boutique and we’ll be happy to assist you.

Gold filled metal is high quality with a thick layer of gold, making it long lasting and affordable. Both rose gold filled and gold filled consist of a base metal – gold is then bonded to the base metal using heat and pressure.

Gold Vermeil is 925 sterling silver that has a thick layer (2.5 microns) of gold plating. Gold vermeil is more durable than other gold plated jewellery and it can last for years. However, if worn continuously (especially rings) the gold plate can start to wear away after 6 months. We can re-plate gold vermeil jewellery for you for a small charge.

Either Gold Filled or Gold Vermeil jewellery is a good combination for those with an allergy to normal, plated jewellery items.

CUSTOM ORDERS & PERSONALISATION

Yes, we love to make custom pieces! Email us on info@beckys.boutique or via the Contact page and tell us what you’re looking for. Be sure to include specifics such as style, size, colour, etc.

If we can accept your request, we will publish a Private Listing for you and notify you that your custom order is ready to purchase.

Please note that custom orders are time consuming and this is reflected in their price. Before starting any custom work, we require full payment upfront via the normal checkout process to cover the costs of materials, etc.

Please note that, unless they arrive damaged or defective, custom orders are non-returnable and non-refundable.

Hand stamping is where we line up letters and symbols with the naked eye using individual stamps and a hammer.

As no machines are used in this process, characters may not be perfectly aligned and there may be variations in depth and spacing. This is part of the piece’s unique charm and is not classed as a fault.