Our jewellery is built to last, but proper care will help it last forever. Getting your silver and gold jewellery cleaned once a year is a good idea to keep it looking its shiniest, but you can keep it looking its best at home with our top tips below.
We know you know how to wear jewellery, but here’s our top tips to help reduce wear and tear:
Our jewellery has a warranty of 6 months. Please note that in order for the warranty to be valid you will have to return to us your faulty item in full in order to receive a replacement.
Please note the following:
Wrap individual pieces in tissue or cloth or put them in separate compartments in a jewellery box. Hang on to the boxes and bags that our jewellery comes in as they’re often the best way to store your jewellery in order to protect pieces from damage and dirt.
Sometimes jewellery tarnishes when it’s not worn, especially silver and gold. To maintain the lustre of your jewellery, store your jewellery in an air-tight container or bag.
When travelling with jewellery, use a case to protect your favourite pieces. Traditionally made of fabric or leather, a jewellery travel case can carry jewellery of all types and easily rolls up to a size that’s easily stored in most suitcases, make-up cases, or bags.
If your jewellery has been exposed to intense light, perfumes or any other chemicals, you may notice over time the silver may darken slightly. If it tarnishes, your jewellery can be cleaned using a very soft specialist jewellery cloth. Alternatively, silver pieces can be cleaned gently with a soft toothbrush and warm soapy water.
Avoid using ‘dip’ polish or abrasive jewellery cleaners as these contain harsh chemicals and can destroy your jewellery over time.
Some of our gold and rose gold plated products are known as Gold Vermeil. It sounds fancy and it is fancy (it’s pronounced ‘ver-may’). These pieces have a base of sterling silver and the thickness of the gold is a minimum of 2.5 microns.
However, the gold plating can be affected by various elements (such as exposure to water, heat, chlorine and chemicals found in lotions, cosmetics, perfumes, etc.) and may wear away over time. If the plating on your jewellery wears away within the first three months of purchase, we will re-plate the item free of charge. Beyond the first three months of purchasing, there is a re-plating charge of £15.
While it is very rare, sometimes pieces can break – but don’t please panic as we may be able to help.
Simply email us at firstname.lastname@example.org with a picture of the jewellery and we will see what we can do to help.
We cannot offer a guaranteed fix or replacement as factors such as purchase date (general wear and tear will be expected) and the extent and cause of the break will have to be taken into consideration. If there is a fix available, we will always be honest and clear about the work involved and any associated costs.